We have 2 eDelivery download sites. We have one for TIBCO,ibi,Jaspersoft product downloads and one for Spotfire product downloads. Please navigate to the correct download site depending on the product you are look to download

1. Ability to see products you are entitled to; Navigate product from the entitlement list
2. Spotfire products are on a different website - www.spotfire.com/downloads. TIBCO, JasperSoft, and ibi products are curerntly available under www.tibco.com/downloads. Future Plans are to have Jaspersoft and ibi product downloads available on a separate download sites, like Spotfire products.
3. Same login ID and password accross TIBCO and Spotfire download sites

To download a product from the eDelivery Download site, you need to be associated with an Enterprise TIBCO Account that has purchased the product. For more information, contact a TIBCO administrator in your organization.

From the sign-in page, click Need help with sign-in? and then click Reset password. You’ll receive a reset link by email.

If you don’t see a message regarding eDelivery in your inbox, check your spam folder. If you still don’t see the email you’re looking for, click Need help with sign-in? on the sign-in page and request a password reset. Look for an on-screen message verifying that an activation link or password has been emailed to you. The reset password link is valid for 20 minutes. After that time, you need to request a new link.

Your session times out after 2 hours of inactivity. After that, you need to sign in again.

As an admin, you can give download access for products to people in your organization by adding them to your Organization's account. Please refer to "How do I add users to my account?" under "User Management" for more information

The eDelivery Software Product Download site requires the use of browser cookies for authentication. If cookies are disabled on your browser or your browser doesn’t support them, you must modify your settings or upgrade your browser to use the eDelivery site.

JavaScript is required for the eDelivery Software Product Download site. It’s used to improve the user experience when navigating the site.

Navigate to your profile logo (with your initials), select My Account then select My Entitlements. Click on the download button next to the product you want to download.

All users are permitted to browse software products, but download privileges are granted only to those users with a valid purchase from TIBCO or an authorized third party. To quickly find your entitlements, go to My Account then My Entitlements. If you don't see products in My Entitlements, you do not have access to download products from the eDelivery Site.

From the main eDelivery Product Download Site, search the product via the search box or click "View all products". To find a component, Use the search box and click "Components" in the results section.

You can download products and components from TIBCO eDelivery in either of the following ways:

• Download and run a downloader file that installs the complete product or component package
• Download and install individual files

To download the complete product or component package with a downloader:
From the product or component download page, choose a version (if applicable).

1. Choose an operating system.
2. Click the checkbox to accept the End User License Agreement.
3. Select ‘Full product download’ or ‘Full component download’ and click Download.
4. In the pop-up, click Get downloader.
   A TIBCO product- or component-specific downloader file is saved to your computer in the location determined by your browser settings.
5. Run the downloader file.
6. Follow the on-screen instructions to save and install the product or component files.
   The downloader expires in 24 hours, after which time you need to get the downloader again.

To download individual product or component files:
From the product or component download page, choose a version (if applicable).

1. Choose an operating system.
2. Click the checkbox to accept the End User License Agreement.
3. Select ‘Individual file download’.
4. Navigate to and select the file you want to download.

Check your browser settings for the downloads location. Most browsers use a default Downloads folder, but a different location might have been configured for your browser.

Navigate and click the circular logo with your Account initials (Underneath Contact Us on the right hand side of the page"), and click MY ACCOUNT. You can find your download history in one of the hyperlinks on the left side of the My Account page.

We support the latest version of the following browsers:

• Firefox
• Chrome
• Safari

Refer to the documentation for your platform. For assistance, contact Spotfire Support.

If you try to download a file and it doesn't work, try the following:

• Verify that your internet connection is working properly.
• Check the troubleshooting suggestions for your browser.
• Try using a different browser.
• Wait a little while and then try the download again.
• Contact TIBCO Support and notify them of the date, time, and nature of the issue.

Here's help for specific error messages.

"Download Blocked"
This error means that your computer or browser security settings blocked the file. Check your browser documentation for more information.

On Windows, it’s possible that the Windows Attachment Manager removed the file you tried to download. To see what files you can download or why your file was blocked, check your Windows internet security settings.

"Virus scan failed or Virus Detected"

These errors mean that your virus scanning software might have blocked you from downloading a file.

• Check your virus-scanning software for details.
• On Windows, it’s possible that the Windows Attachment Manager removed the file you tried to download. To see what files you can download or why your file was blocked, check your Windows internet security settings.

"Disk Full"
This error means that your computer doesn’t have enough space to download the file. Try deleting some files and emptying your trash.

"Insufficient permissions" or "System busy"

These errors mean that the browser couldn't save the file to your computer. Try these suggestions:

• Cancel the download and try again.
• Instead of clicking the file to download, right-click the link and select Save link as.
• Download files to a place on your computer that you can access, like your Desktop or Documents folder. You can also change the default download location for your browser. For example, see change download locations in Chrome.

To change the download destination in Windows 10, open the File Explorer on your Windows 10 PC. Right-click Downloads in the left pane of your File Explorer and select Properties. Go to the Location tab and enter the new path for your desired download folder.

"Forbidden" or "Failed - Forbidden"

This error means you don't have permission to download this file from the server. Go to the TIBCO eDelivery site and sign in. If you can't sign in, contact the website or server owner.

If you’re doing a full product installation, you can pause and resume the download, provided that it hasn’t failed or been canceled. If your product or individual file download fails or is canceled, you need to restart the download process.

Confirm the following:

• Cookies are enabled.
• JavaScript is enabled.
• Virus scan isn't blocking the transfer.
• The save location has enough disk space to accommodate the download file.
• Your firewall allows downloads.

If all of these conditions are met, try downloading the file to another machine. If the problem persists, contact TIBCO Download Support.

It’s possible that the product is no longer available for download. For assistance, contact Download Support.

Using the downloader file is safe and secure. It doesn’t contain spyware, adware, or malware. The downloader process won’t gather or transmit your personal information or expose your computer to software viruses. The purpose of the downloader file is to improve the speed, reliability, and efficiency of your software download experience.

The downloader file is a single-purpose, disposable file that remains active for 24 hours. Because the downloader file isn’t installed on your computer, there is nothing for you to uninstall. If you’d like to remove the downloader file after using it, navigate to where it was saved and delete it from your system.

1. Sign in with your administrator credentials and click the circular logo (with your initials) on the top right side of your browser. Select MY ACCOUNT.
2. Under ‘New User’, enter the user’s name and email address. To grant admin privileges, select the Admin checkbox.
3. In the Associated Enterprise List dropdown, select the accounts you want to add the user to. Inactive accounts are shown in red.
4. Click Add.
   
   If the user is new to TIBCO, they will receive an email to activate their account and verify their email address. If the user already has a TIBCO account, they will receive an email confirming their authorized access to eDelivery.
   
   

Each account is allotted a limited number of users who can access and download purchased software. You may want to review the list of users in your account and remove any users who have left your organization or moved into new roles.

As an admin, you can block a user’s download access by removing the user from accounts that you administer.

Sign in with your administrator credentials and click the circular logo (with your initials) on the top right side of your browser. Go to MY ACCOUNT > User Management. Find the user in the ‘List of Existing Members’.

1. If you want to revoke privileges for one or more accounts or move users from some accounts to others, click Edit and select only the accounts you want to keep for the user in the ‘Associated Enterprise List’.
2. If you want to remove the user (revoke privileges) from all of your accounts, click Remove and then click YES to confirm.

This contact has been included in a previous transaction and may not be edited through eDelivery.

User management functionality is provided to users with admin status. To request admin status, contact the eDelivery Download admin within your organization.

As an account admin, you can find a list of users assigned to your account by navigating to the User Management tab under MY ACCOUNT. To navigate to the "My Account" Page, click the circular logo with your initials on the top right side of the downloads page and select My Account. Only the account administrator can access the list of users for a particular account.

To find your license keys, sign in to eDelivery as an administrator and go to MY ACCOUNT > License Keys. Select the product and click Download File. A .zip file containing the license key is downloaded to your browser’s download location. Alternatively, you can click the three dots icon on the right side of a product listing to open a detailed view. Here you’ll find a downloadable .zip file containing the license key.

Admins can use TIBCO eDelivery to:

• Add and remove users
• Resend activation emails to users
• Send instructions for resetting forgotten passwords
• Grant and revoke admin status

Each enterprise account requires at least one admin user. If your account has another admin user, ask that person to remove your admin privileges. If you’re the only admin user for the account, assign admin privileges to another user and then ask that user to remove your admin privileges. To manage users, go to MY ACCOUNTS > User Management.

1. Product Name Search: Search for products using their names. For example, searching for "TIBCO BusinessWorks" will return relevant products with that name.


2. Search in Product Descriptions: Search using keywords found in short and long product descriptions. For instance, when searching for 'Cloud Foundry,' the results will include products that are deployed to Cloud Foundry and have their descriptions referencing Cloud Foundry.


3. Search by Product Attributes: Refine your search using specific product attributes. For example, searching for part number "17000000" will show "Spotfire DecisionSite" as a relevant result.


4. Search by Product Brand Name: Find products from a particular brand. Searching for "ibi" will display all products from the ibi brand, such as "ibi FOCUS."


5. Active Product Display: Only active products will be displayed in the search results. If "TIBCO BusinessWorks" is an active product, it will show in the search results.


6. Synonym Mapping: Our search system uses synonym mapping to improve search results. For example, searching for "pixima" will include results for "tibco," and searching for "crystal" will return "Spotfire." View full list of synonyms


7. Stopwords: Common words like "and" are ignored during search, ensuring more accurate results. A search for "TIBCO BusinessWorks and Google Cloud" will be treated as "TIBCO BusinessWorks Google Cloud."


8. Fuzzy Searches: Discover terms similar to the specified term without an exact match. A fuzzy search for "message" will return result containing TIBCO Messaging products/components.


9. Phrase Query: Takes spaces into account, allowing slight variations and word transpositions in the search query. For example, searching for "FOCUS ibi" will return "ibi FOCUS."

1. Component Name Search: Find components by their names using relevant keywords. For instance, searching for "connector" will include components with that term.


2. Component Part Number Search: Search for components using their unique part numbers. Searching for "TIBCO Enterprise Administrator Software" will display the component "TIBCO Enterprise Administrator Software"


3. Associated Product Status: Components are displayed if any associated products are active. If any product linked to the component "connector" is active, it will be shown in the search results.


4. Synonym Mapping, Stopwords, Fuzzy Searches and Phrase Query: Similar search features to those of product search are available for components, ensuring a consistent and flexible search experience."