Downloads FAQs

To download a product from the Spotfire Download site, you need to be associated with an Enterprise Spotfire Account that has purchased the product. For more information, contact a Spotfire administrator in your organization.

From the sign-in page, click Need help with sign-in? and then click Reset password. Enter your email and click SEND. You will receive a reset link by email which is valid for 20 minutes. After that time, you need to request a new link.

Go to the sign-in page and click ‘Need help with Sign in?’ and then click ‘Resend activation link’. Enter your email and click SEND. You will get a new activation email. Check your spam folder if you did not receive it.

If you see a message that says the email does not exist, double-check that you entered the correct email. If you still get this error then your account was never added. It could be that the admin entered an incorrect email by mistake. Please reach out to them and ask to be added again.

Your session times out after two hours of inactivity. After that, you need to sign in again.

As an admin, you can grant download access to members of your organization by adding them to your organization's account. For detailed instructions, please refer to "How do I add users to my account?" question in the "User management" FAQs section.

The Spotfire Download site requires the use of browser cookies for authentication. If cookies are disabled on your browser or your browser doesn’t support them, you must modify your settings or upgrade your browser to use the site.

JavaScript is required for the Spotfire Download site. It’s used to improve the user experience when navigating the site.

The quickest way to find the products you purchased is to sign in to the site. This shows you a list of your entitlements, and you can go straight to the correct page to download.

1. Sign in to the Spotfire download site by clicking the profile icon in the top right. Once signed in, the profile icon will show your initials. Click the icon and select My Account.
2. Select the ‘My Entitlements’ tab on the left, and wait for the page to refresh.
3. This is your list of purchased products that are available for download.
4. Click the Download link to go to the corresponding product page with various download options.

Anyone can browse the site to view all available Spotfire products even without signing in. Once you sign in, the products you have purchased are available under your account for easy access. See the topic at the top of this page for instructions on how to find the products you purchased.

You are only allowed to download products that you purchased, even if you can browse any Spotfire product on the site. See the topic at the top of this page for instructions on how to find the products you purchased.

This site is only for Spotfire customers associated with an Enterprise Spotfire Account that has purchased the product directly from Spotfire or an authorized third party.

If you purchased through a cloud marketplace, then this site is not for you. See further instructions under Spotfire Downloads FAQs section.

If you have purchased TIBCO, ibi, or Jaspersoft products, those are now available from its own download site: www.tibco.com/downloads.

‘Full product download’ is the default download method. It will download and run a downloader file that installs the complete product or component package.

‘Individual file download’ is only relevant if you want to download a specific file within the full product download, and you are on a really slow connection. Downloading all the files individually is equivalent to the full product download, but through a very manual process.

Using the downloader file is safe and secure. It doesn’t contain spyware, adware, or malware. The downloader process won’t gather or transmit your personal information or expose your computer to software viruses. The purpose of the downloader file is to improve the speed, reliability, and efficiency of your software download experience.

The downloader file is a single-purpose, disposable file that remains active for 24 hours. Because the downloader file isn’t installed on your computer, there is nothing for you to uninstall. If you’d like to remove the downloader file after using it, navigate to where it was saved and delete it from your system.

First make sure you have signed in and navigated to the product page which you want to download. See the first topic under Finding my products for instructions.

1. Choose a version (if applicable).
2. Choose an operating system (if applicable).
3. Click the checkbox to accept the End User License Agreement.
4. Select ‘Full product download’ or ‘Full component download’ and click Download.
5. In the pop-up, click Get downloader.A downloader file is saved to your computer in the location determined by your browser settings.
6. Run the downloader file.

Follow the on-screen instructions to save and install the product or component files. The downloader expires in 24 hours, after which time you need to get the downloader again.

First make sure you have signed in and navigated to the product page which you want to download. See the first topic under Finding my products for instructions.

1. Choose a version (if applicable)
2. Choose an operating system (if applicable)
3. Click the checkbox to accept the End User License Agreement.
4. Select ‘Individual file download’.
5. Navigate to and select the file you want to download.

Check your browser settings for the downloads location. Most browsers use a default Downloads folder, but a different location might have been configured for your browser.

1. Sign in to the Spotfire Download site by clicking the profile icon in the top right. Once signed in, the profile icon will show your initials. Click the icon and select My Account.
2. Select the ‘My Downloads’ tab on the left, and wait for the page to refresh.

We support the latest version of the following browsers:

• Firefox
• Chrome
• Safari

If you encounter an error while trying to download a file, try the following:

• Verify that your internet connection is working properly.
• Check the troubleshooting suggestions for your browser.
• Try using a different browser.
• Wait a little while and then try the download again.
• Contact Support and notify them of the date, time, and nature of the issue.

Specific error messages and solutions

"Download Blocked"

This error indicates that your computer or browser security settings have blocked the file. Check your browser's documentation for guidance.

On Windows, the Windows Attachment Manager might have removed the file. Verify your Windows internet security settings to allow the download.

"Virus Scan Failed" or "Virus Detected"

This error suggests that your antivirus software blocked the download. Check your antivirus program for more details. If you're on Windows, verify the Windows Attachment Manager settings.

"Disk Full"

This error means there isn't enough space on your computer to download the file. Free up space by deleting unnecessary files and emptying the trash.

"Insufficient Permissions" or "System Busy"

These errors occur when the browser can't save the file. Try the following:

• Cancel the download and try again.
• Right-click the download link and select Save link as.
• Save the file to an accessible location, such as your Desktop or Documents folder.
• Change the default download location in your browser settings (e.g., in Chrome).

To change the download destination in Windows 10, open the File Explorer on your Windows 10 PC. Right-click Downloads in the left pane of your File Explorer and select Properties. Go to the Location tab and enter the new path for your desired download folder.

"Forbidden" or "Failed - Forbidden"

This error means you don't have permission to download the file. Sign in to the TIBCO eDelivery site. If you still can't download, contact the website or server administrator.

If you’re doing a full product installation, you can pause and resume the download, provided that it hasn’t failed or been canceled. If your product or individual file download fails or is canceled, you need to restart the download process.

Confirm the following:

• Cookies are enabled.
• JavaScript is enabled.
• Virus scan isn't blocking the transfer.
• The save location has enough disk space to accommodate the download file.
• Your firewall allows downloads.

If all of these conditions are met, try downloading the file to another machine. If the problem persists, contact Support.

It’s possible that the product is no longer available for download. For assistance, contact Support.

1. Sign in with your administrator credentials by clicking the profile icon in the top right. Once signed in, the profile icon will show your initials. Click the icon and select My Account.
2. Select the ‘User management’ tab on the left, and then on that page expand the ‘New User’ section. Enter email and other required information for the new user. To grant admin privileges, select Yes in the Admin dropdown.
3. Click Add.

The user will get an email as confirmation. If they do not have a TIBCO Account from before it will be an activation email to complete the registration and generate a password.

We need a way to authenticate and authorize your access to the Spotfire Download site. We are using the TIBCO Account (TA) from Cloud Software Group for that. When you add a new user a TIBCO Account will be generated for them unless they already have an account from before, such as from starting a Spotfire trial. New users will receive an activation email to complete the TIBCO Account and generate a password. Users with an existing account will receive an email confirming their authorized access to the Spotfire Download site.

Each account is allotted a limited number of users who can access and download purchased software. You may want to review the list of users in your account and remove any users who have left your organization or moved into new roles.

As an admin, you can block a user’s download access by removing the user from accounts that you administer.

1. Sign in with your administrator credentials by clicking the profile icon in the top right. Once signed in, the profile icon will show your initials. Click the icon and select My Account.
2. Your account name is displayed right next to the profile icon. If you manage several accounts, you can switch between them here. Make sure you select the account you want to make changes to.
3. Select the ‘User Management’ tab on the left, and then on that page expand the ‘List of Existing Members’ section.

Locate the user in the list and click the remove button, the red circle with a minus. To remove the user (revoke download privileges) from all your accounts, then repeat steps 2-4 for each of your accounts.

You cannot edit the email for a user. Simply remove all privileges for the incorrect email and it will be removed from the list. Then create a new user with the correct email.

You cannot edit the profile details for other users once they have been added. Ask the user to edit their own details as per the instructions below.

1. Sign in to the Spotfire Download site by clicking the profile icon in the top right. Once signed in, the profile icon will show your initials. Click the icon and select My Account.
2. Select the ‘My Profile’ tab on the left, and then on that page click the editing icon next to the header ‘User Information’.
3. Make the desired changes to the input fields, and then click Update.

User management functionality is provided to users with admin status. To request admin status, contact the Spotfire admin within your organization.

This information is available to users with admin status:

1. Sign in with your administrator credentials by clicking the profile icon in the top right. Once signed in, the profile icon will show your initials. Click the icon and select My Account.
2. Your account name is displayed right next to the profile icon. If you manage several accounts, you can switch between them here. Make sure you select the account you want to view.
3. Select the ‘User management’ tab on the left, and then on that page expand the ‘List of Existing Users’.

Admins can use the Spotfire Download site to:

• Add and remove users
• Grant and revoke admin status

Each enterprise account requires at least one admin user. If your account has another admin user, ask that person to remove your admin privileges. If you’re the only admin user for the account, assign admin privileges to another user and then ask that user to remove your admin privileges.